Family Handyman

BEST PRACTICES FOR COMMUNICATING WITH CUSTOMERS

“Our projects are managed by project directors, who keep in constant contact with homeowners during the building process, keeping them informed every step of the way,” explains Fiorenza. “A home improvement project can be disruptive and stressful. We like to do all we can to make sure our homeowners feel comfortable. At the end of each week, each homeowner receives an update email that includes all work completed that week, outstanding issues, and next steps.”